Firstly, without speaking on the saber itself, this is a 1-star review because of the customer service, or lack thereof. I decided to buy a second lightsaber now, rather than later because it was still on sale. However, I immediately changed my mind. I'm not desperate for money, but I am trying to save and decided that now would not be a good time to purchase this, even on sale. I sent two emails to customer service requesting a cancelation less than an hour after ordering, and I received no response. Regrettable, though I was still happy to have another elegant weapon for a more civilized age. That was until I actually received it. Apart from the hilt color, this lightsaber is the exact same as the one I acquired a few weeks ago, yet it has less ignition fonts, styles and has no way to change the sound font. I even downloaded the Xeno Configuration app to see if I could access them there, but I could not. In summary, I purchased the same saber after a few weeks, and it had less features than the first. I am severely disappointed and will not be purchasing from this company again.
Timely shipping. Order arrived as expected and the saber works amazingly. Very impressed by the quality and craftsmanship. It came with the neopixel blade as well as a second dueling blade which was nice.
I've done business with another unnamed lightsaber company who charged me for 3 day UPS ground. It was the cheapest choice. It took longer than a week to arrive and came by USPS. Somebody made money for a service I did not get. Zia sabers uses DHL. It's reasonable, trackable, and you get the product when you expect to get it. Their choice of shipping service alone takes them over the top!
If you are looking for a hilt that is practical and easy to wield comfortably rather than a prop, this is perfect. I will be purchasing a second for dual-wielding once my dexterity with my left hand has improved. The Xenopixel has plenty of features, from the basic colors and sounds from the movies to the ridiculous ones like rainbow mode and stack ignition. All of them look and sound like fantasy brought to life, especially in the dark. Some features like tip drag aren't easy to activate with the button, though I have heard that the Xeno app makes it easier. One criticism is that the manual seems to have a mix of features from a few different sabers and is somewhat difficult to navigate. For instance, one page says that this saber has blaster blade, but I have no apparent way of activating it. Again, the app may resolve this, but I would like to be able to use the button, especially for tip drag. Regardless, it serves my purposes well and is great for practicing.
I was under the impression that Zia Sabers did not carry 7/8 inch OD blades or adapters. I was mistaken. They will get you whatever you need and do so economically. Talk to Alex if you have any questions. You won’t be sorry.
I got the saber started to charge it. It never charged. I took it apart to troubleshoot it. I found out the battery is corroded and had to buy another battery. Not a good purchase.
I just got the lightsaber delivered today. This is my second time buying one. This one feels great, it is hefty and the black parts are made in black so no risk of paint chipping. The button is responsive. It is also incredibly bright. The first lightsaber I bought from another website, which was far more expensive… had a bunch of issues like the paint chipping. I will most likely be buying my next one from ZIAsabers again!
This saber was built for a green or red but also looks great on yellow and purple i love it so much
If you don't see what you're looking for, contact them. Alex will make sure you get it, and very economically. He's been wonderful to work with. And their product is topflight. I have purchase (2) Argo neopixel sabers, each with a 28" 7/8" OD blade, and a Ventress neopixel. Don't think twice!
The image depicting where to plug in the charging cable did not match the product. It was in an entirely different spot. I basically took it apart and went hunting for the port. The blade doesn’t seem like it will stay locked in place either. That part feels flimsy.
I love this lightsaber. My only complaint is there is a mode that had no color associated with it. It's possible that it's just a second blaster mode though.
Was told to get app and could shut it off and I did and could do much more it is a beautiful sabe with many options for a great price now my favorite saber will definitely be a return buyer thanks for the help
Bought this saber for Halloween party. Was a hit everyone there wanted to swing it . High quality workmanship. Light to swing has a bright blade and a nice grip to hold .
My order was delivered in severely damaged packaging, with a bent saber blade and NO hilt!
Still waiting on a response from Zia Sabers customer service.
I love the look and weight of it. The sounds and effects are nice. The LED doesn’t quite fill the blade with the brightness that I had hoped but overall great saber at a great price!
The design looks good but it had some very sharp edges that are not good for dueling. The saber is super bright and the sounds are excellent. Hope this helps anyone else who is interested.
I had quite an experience with my recent order, and I must say, the customer service was exceptional. The order arrived quickly, which was fantastic, but I received the wrong saber, and the blade was damaged. I can understand how this happened—the inventory codes were only a single digit apart (501-502), so it’s an easy mix-up.
Despite this, Alex went above and beyond to make things right. He provided store credit for my next purchase and promptly sent a replacement blade. Although the first replacement had some issues, Alex sent me another pixel blade without hesitation.
It’s important to remember that small businesses face unique challenges, especially when they have a large customer base. In this case, I believe Zia Sabers works with an external distributor in Texas, and sometimes when mistakes happen on that end, Zia gets the blame.
However, what truly stands out is Alex’s incredible commitment to customer service. He kept me informed every step of the way, responding to over 50 messages in just a week. His responses were always friendly, professional, and personal, which made a huge difference.
Thanks to his dedication, I’m confident I’ll be a returning customer. Mistakes happen, but the way Zia Sabers handled the situation shows they truly care about their customers.
QR code was faulty. Had to figure it out myself.
Only one saber connects to phone app, the other will not. Directions had confusing English translations.
I was expecting this to be a lot harder to wield but it actually has great balance and holds up really well in duels. It is also lighter than my brother’s lightsaber which I was not expecting because his is single bladed. I love fighting with it. I like that you can change the color of the lightsaber I did not know you could do that. This was my first lightsaber and I love it. Would definitely recommend.
This saber has a really good sound board especially for the price and Zia customer service is amazing would recommend
The reason I'm giving 3 stars is because the hilt worked kind of when it wanted to upon first receipt. It wouldn't change fonts or even charge at times. I followed all the trouble shooting steps and finally got the blade to turn on and charge without issue but font were still intermittent or would not work. Finally I reformatted the SD card and copied the SD card of another Ziasaber I have and I got it to work perfect now. So again, work great now but took a lot of troubleshooting on my part. My first hilt worked perfectly so this was disappointing but I understand things happen.
Blade on lasted about 2 weeks. It really wasn't even that long. I probably turned it on a hand full of times just to make sure it workeBlade on lasted about 2 weeks. It really wasn't even that long. I probably turned it on a hand full of times just to make sure it worked and play with it a bit. Blade was never hit. Not a scratch on it. Was only used for spins a few times.d and play with it a bit. Blade was never hit. Not a scratch on it. Was only used for spins a few times.
