General Shipping Information
- We strive to ship orders the same day or the next business day after they are placed. This may take up to three business days on holidays, Friday afternoons, weekends, and during physical inventory audits.
- Tracking information for your order is emailed to you once your order is shipped out and updates are available typically within 1 day of shipping out.
- If your tracking shows that your package has not been delivered or has unexplained delay, please contact us and we would be happy to help you.
- If you wish to reship an unclaimed, refused, or undelivered package, you will pay the new shipping cost. Unclaimed, refused, or undeliverable packages returned to us will be processed as a return, and the original form of payment will be refunded, less any additional shipping costs.
- We are not responsible for lost, misdelivered, or stolen packages, or packages sent to the incorrect address entered at checkout by the customer. If your tracking information indicates that your package has been delivered, please check with your neighbors and family members to ensure that they did not receive it by mistake. You can file a claim with the relevant delivery service.
- We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
Our shipping options within the U.S. are as follows. Business days are Monday through Friday, excluding national holidays.
The delivery time will be determined by the shipping method you choose during checkout. We can track your orders and keep you updated on the actual delivery status.
- Delivery dates for ‘Free’ and ‘Ground’ shipping are not guaranteed. Once tracking indicates that the package has left our warehouse, we are no longer responsible for it.
- Express packages are guaranteed to be delivered within the specified number of business days after they leave our warehouse. If you have any concerns about an express package delivery, please contact us.
- If your Express order is placed after 2pm CDT, it will be shipped the next business day. Please contact us if you have any concerns about an express package delivery.
- Delivery times for international packages vary greatly depending on the final destination and can take up to 3 weeks from the time it has shipped until it is delivered.
- Orders refused at delivery and returned to us are subject to having return shipping costs withheld from any refunds issued once the package has been returned to us.